User-Centric Case Management Design: Improving User Experience for Prosecutors
Many prosecutors across the United States are familiar with case management system technology in some capacity. While many offices are operating on older, legacy systems, users do understand how to complete basic functions within the technology—even if these functions involve some serious workarounds.
And, while we’re on the topic of workarounds, many prosecutorial offices are hungry for modern, intuitive technology to prevent these workarounds in the first place. But, often, there are a few persisting barriers. One of them?
The acclimation and adoption process of new tech.
With new technology comes new workflows, layouts, logins—you name it, it’s new. And while this “newness” can be daunting, it’s well worth the benefits that a strongly implemented case management system can offer any overburdened prosecutorial office.
So, what can software providers do to make this transition less of a challenge?
User-centric case management design.
By creating customized login dashboards based on user roles, designing streamlined user interfaces, and more, software providers can equip prosecutor teams with technology that is intuitive, and therefore, easier to adopt.
In this blog, we’ll explore the possibilities of user-centric case management design, while also examining how CivicEye’s product CivicCase for Prosecutors is crafted with user ease in mind.
Role-Based Portals: Different Views for Different Users
Prosecuting attorneys and clerks have very different tasks they need to complete within a case management system (CMS). For prosecuting attorneys, it’s essential that users can easily access cases, overview details at large, and dig into communication logs about the case.
Clerks, on the other hand, need the ability to generate forms and update case information as needed. Additionally, clerks will need the capability to handle processes such as billing, viewing caseloads, and other necessary administrative tasks.
Users outside of the office will also need to access the case management system, some of which include law enforcement officials and defense attorneys. Law enforcement officials will need to submit case information, evidence files, and more. For defense attorneys, they will need to retrieve necessary discoverable materials.
Considering this variety of users, CivicCase for Prosecutors hosts personalized dashboard views for each of these users. Each dashboard and login point are organized to promote efficiency and ease of use by featuring the tools and functionalities each user will need most.
For example, law enforcement official users have a simplified login that allows for case submission and uploads. Clerks, on the other hand, have dashboard tools to process intake, while also overviewing routine tasks and existing caseloads. Prosecutors’ login provides rapid overview and access to cases across the office, whereas defense attorneys logging into the system externally can only access materials made discoverable.
All in all, these personalized portals spotlight the central tasks of each user, while migrating other users’ tasks to the periphery of the dashboard.
In this way, CivicCase for Prosecutors supports users by featuring the most necessary tools on a user-by-user basis, making it easier for users to see which tools they need to learn outright.
Security Benefits of User-Centric Case Management Design
These unique dashboards not only make navigating the system easier but also safeguard sensitive materials. Alongside these access points, prosecutorial offices can also set specific user access levels that grant/prevent access to specific cases, files, and more. These configurable settings can safeguard sensitive materials and protect confidentiality.
CivicCase for Prosecutors promotes this security on a CJIS-compliant, cloud-based network, which keeps materials safe and allows users to access information anytime, anywhere. This enables users to work on the go with the assurance that they can locate and present files as they’re needed.
Modern Doesn’t Have to Mean Complicated
Prosecution teams already have a lot on their plate. User-centric case management design allows prosecutors and clerks to focus on what matters most—closing cases. Instead of lengthy click-trails, CivicCase for Prosecutors offers functionalities like Advanced Search Technology to allow prosecutors to search across thousands of files in a matter of seconds.
In this way, prosecutors can access scalable, future-proof technology, without worrying about difficult and hard-to-understand workflows and user manuals. To learn more about CivicEye’s commitment to technology that can grow with your public safety agency, click here.
All in all, user-centric design is an important consideration when selecting a new prosecutor case management system. User-centric design can benefit prosecutorial offices by helping users focus on their individualized roles, increasing the speed of user adoption, securing sensitive information, and more.
CivicEye is proud to serve prosecutors across the United States with the latest tools rooted in user-centric experience and interfacing. To learn more about the possibility of modern prosecutor technology with CivicEye, click below.
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